Q: Are all you meat products Zabiha Halal? if yes who is your supplier
A: All of our fresh meats, Poultry and Red Meat products (Lamb, Beef and Goat) are 100% Zabiha Halal (Hand Slaughtered) and are monitored by HMC. You can find our reference on HMCs website on this link
Q: I just placed an order, when would it be delivered?
A: Please see delivery information page
Q: In what conditions our meat will be arriving?
A: You should be receiving the meat under following condition depending on how long it stayed in transit.
a. Fully Frozen
b. Partially Frozen
c. Chilled, holding a temperature of at least 41 degrees.
How is my order kept cold during the shipping process?
Each box shipped from our facility contains an insulated cooler, packed with dry ice to keep it cold.
Will my order be shipped frozen?
No you meat will not be shipped frozen, instead we use ice packs to ensure the meat arrives at your home at a safe temperature.
How should I store the products, once they arrive?
As long as the meat is cool to touch you may cook or freeze it with confidence.
Q: Why is my meat not the exact weight I ordered?
A: Meat is sold on gross weight. That means the net weight is post fat and skin clean up. You may lose up to 10-15% from the weight you asked for after being processed.
For more information and any other questions you have please contact us
