Here at Zaitoons, we strive to ensure that all orders are delivered in the cheapest, fastest and most effective way possible to our customers.
Click and Collect
- There are no charges on Click and Collect orders
- Orders placed before 6.30pm can be collected on the same day
- Orders received after 6.30pm can be collected the next day
Nationwide Delivery
- The shipping fee for postcodes excluding B11/B12/B13/B28/B90/B91/B92 is £4.95
- We do not ship nationwide at the moment, we will do soon.
- If a delivery has been missed, We will leave the items in a safe place (if one has been stated)
- If there isn’t a safe place to leave your order, We will attempt a second delivery
- If the second delivery is missed, We will destroy the parcel as it’s a perishable item and cannot be returned to our shop.
Delivery within Birmingham
- Delivery within Birmingham is handled by Zaitoons’ drivers
- Free delivery to B11/B12/B13/B28/B90/B91 postcodes on orders over £50. Orders under £50 will incur a delivery charge of £4.95 (B11/B12/B13/B28/B90/B91/B92) postcodes
- Orders before 3pm to get same-day delivery
- Orders received after 3pm will be delivered the next day
- All orders are delivered Monday to Sunday between 10am and 8pm
Generally, we will not leave goods unattended unless there is no answer by the customer when delivering. Customer is required to leave contact details when placing web order.
If no one is available, you will be required to collect your order from our shop from 9.30am – 6pm.
If your parcel was returned due to an incorrect address or not picked from our shop during the specified period, you would need to bear the delivery cost for the order to be resent.
In some situations, it may not be possible to deliver your order, including but not limited to:
- If our driver believes it is unsafe or impractical to approach the property
- If our driver feels it is dangerous to deliver due to an uncontrolled animal
- If our driver cannot reach the property due to extreme weather conditions
- Equipment failure, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control
Delivery Guidelines / Order Status
After placing an order, you will receive an email from us containing all the details of your purchase. We may also contact you if we need further information.
Please provide your contact number and delivery address accurately during your transaction to ensure delivery to the correct address.
Once your order is approved, we will deliver according to our policies.
An authorised person aged 16 or over must be at the delivery address at the time of delivery. Goods will only be left with people over the age of 16.
Proof of age and identity may be asked at delivery.
Our drivers will help where possible, but they will not enter your premises. We will only deliver goods to your door.
During busy sale periods, dispatch times for orders may take longer. For reasons beyond our control, please allow up to 3 days for your order to arrive. If more than 3 days have passed, please contact us to review the status of your order.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Cancellations
As your purchase will be prepared quickly for dispatch, please contact us as soon as possible to cancel or make any changes to an order. We are unable to cancel an order once it has been processed.
For further information on returning an order please visit Returns Policy.
Damaged or Faulty Goods
If you receive any damaged or faulty goods, please contact us as soon as possible and within 24 hours of delivery so we can resolve the matter efficiently.
Further information on returning can be found in our Returns Policy.
P.O. Box as My Delivery Address
For all orders, only residential addresses are accepted. We do not accept P.O. Boxes as delivery addresses.
Office Address as My Delivery Address
For all orders, only residential addresses are accepted. We do not accept commercial addresses as delivery addresses.
Risk, Ownership and Liability
Once we have delivered your order, the ownership of, and risk in, the goods will pass to you.
It is your responsibility to read all the information on the product labels carefully.
If the goods are transferred from the delivery address stated on your order to another address, we will not be liable for any damage to the goods.
We are not liable for any loss or damage you may incur (directly or indirectly) arising from any delay, failure or other problems relating to our delivery of the goods.
In the rare circumstance that your item has a defect or is missing from your order, please contact us.
